{"id":122,"date":"2023-02-17T11:17:53","date_gmt":"2023-02-17T11:17:53","guid":{"rendered":"https:\/\/alukas.presslayouts.com\/dummy\/?page_id=122"},"modified":"2026-09-15T15:44:46","modified_gmt":"2026-09-15T19:44:46","slug":"faq","status":"publish","type":"page","link":"https:\/\/pereirajewelry.com\/es\/faq\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"
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Store<\/h2>\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\tWhere are you located? Is there parking?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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569 Park St, Hartford, CT 06106, in the heart of Hartford. We have free parking in the back of the building, plus street parking nearby.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\tWhat are your hours?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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Monday through Saturday, 10:00 AM to 4:30 PM. Closed Sundays. Walk in anytime during business hours \u2014 no appointment needed.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\tDo you speak Spanish?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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\u00a1S\u00ed! Our entire team is bilingual. Call, text, message, or walk in \u2014 you'll be helped in English or Spanish, your choice.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Process<\/h2>\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\tHow does the custom process work?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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It starts with a $150 design fee (non-refundable) that covers a professional computer design of your piece. With the design, we give you the exact final price. If you build it with us, that $150 goes toward the total. To begin production, we ask for a 50% deposit. Most custom pieces take 3\u20135 weeks, depending on complexity.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\tWhat materials do you work with?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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10K and 14K gold in stock, and 18K gold by special order or custom. For stones, we work with CZ, lab-grown diamonds, and natural diamonds and gemstones.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\tDo you buy gold?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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Yes, we're a licensed precious metals dealer in Connecticut. Sell for cash, or trade in for store credit (trade-in value is usually higher). Free appraisal, no appointment needed.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\tCan I book a private appointment?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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We're primarily walk-in, so come by anytime during business hours. If you'd prefer a more private consultation \u2014 for a big custom project or a focused shopping experience \u2014 just call or text us at (860) 560-2020 and we'll schedule something that works for you.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\tCan you use my old gold to make something new?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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Yes \u2014 it's one of our specialties. Bring in an old chain or a piece you no longer wear, and our master jeweler can melt it down and build it into something brand new<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Orders & Returns<\/h3>\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\tWhere do you ship?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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We ship within the United States only at this time.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\tHow long does shipping take?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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In-stock items ship within 1\u20133 business days. Made-to-order and custom pieces take 1\u20134 weeks to craft, plus 1\u20132 business days of shipping preparation before the package leaves our store. Full bespoke custom designs take 3\u20135 weeks \u2014 see our Custom Process page<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\tIs my package insured?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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Every package includes basic carrier coverage up to $100. For pieces worth more than that, we strongly recommend adding Extended Shipping Insurance at checkout, priced by the value of your order. See our Shipping Policy for full details.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\tCan I pick up my order in-store?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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Yes \u2014 free store pickup at 569 Park St. Select it at checkout and we'll text you when it's ready. (For card purchases, the cardholder must bring a photo ID and the card used.)<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\tWhat is your return policy?\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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Eligible items can be returned within 10 days of delivery. Items must be unworn and in original condition with packaging. Custom, personalized, engraved pieces, grillz, and earrings are final sale. Return shipping is the customer's responsibility. See our Returns & Exchanges page.<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\tDo your pieces have a warranty\t\t\t\t\t<\/a>\n\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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Yes \u2014 every purchase includes a free 1-month manufacturing warranty covering genuine factory defects. It does not cover customer damage, theft, loss, or normal wear. See our Warranty page for full details<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Store Where are you located? Is there parking? 569 Park St, Hartford, CT 06106, in the heart of Hartford. We have free parking in the back of the building, plus<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-122","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/pages\/122","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/comments?post=122"}],"version-history":[{"count":18,"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/pages\/122\/revisions"}],"predecessor-version":[{"id":4227,"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/pages\/122\/revisions\/4227"}],"wp:attachment":[{"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/media?parent=122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}