{"id":16,"date":"2026-07-11T16:14:20","date_gmt":"2026-07-11T20:14:20","guid":{"rendered":"https:\/\/pereirajewelry.com\/?page_id=16"},"modified":"2026-09-15T13:27:25","modified_gmt":"2026-09-15T17:27:25","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/pereirajewelry.com\/es\/refund_returns\/","title":{"rendered":"Pol\u00edtica de reembolso y devoluciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"16\" class=\"elementor elementor-16\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25b1081a e-flex e-con-boxed e-con e-parent\" data-id=\"25b1081a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ff0ce8b elementor-widget elementor-widget-text-editor\" data-id=\"1ff0ce8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><strong>By completing a purchase with Pereira Jewelry, you acknowledge and agree to this Returns &amp; Refunds Policy in full.<\/strong><\/h2>\n<h2>1. Return Eligibility Window<\/h2>\n<p>Eligible merchandise may be returned within <strong>ten (10) calendar days<\/strong> of confirmed delivery, as determined by the shipping carrier&#8217;s delivery confirmation. For in-store purchases, the window runs ten (10) calendar days from the date of pickup or purchase.<\/p>\n<p>Returns initiated or received outside of this window will not be accepted. <strong>A Return Authorization is required before sending anything back<\/strong> \u2014 see Section 8. Do not ship items back on your own; unauthorized returns may be refused or held (see Section 9).<\/p>\n<h2>2. Condition of Returned Items<\/h2>\n<p>All returned items must be:<\/p>\n<ul>\n<li>In new, unworn, unaltered, and undamaged condition<\/li>\n<li>Free from any signs of wear, sizing, engraving, or modification<\/li>\n<li>Returned with all original packaging, pouches, boxes, and tags<\/li>\n<li>Accompanied by any diamond or gemstone certificate, appraisal, or documentation that came with the item<\/li>\n<\/ul>\n<p>All returns are subject to inspection by our master jeweler and final approval at our sole discretion. Every returned piece is photographed and weighed upon receipt. <strong>If an item fails inspection<\/strong> \u2014 including any sign of wear, damage, alteration, or a missing certificate \u2014 the return will be rejected and the item returned to you at your expense, or a diminished-value deduction applied at our discretion.<\/p>\n<p>Original shipping charges are non-refundable.<\/p>\n<h2>3. Restocking Fee<\/h2>\n<p>All approved returns are subject to a <strong>10% restocking fee<\/strong>, deducted from the refund amount.<\/p>\n<p><em>Example:<\/em><\/p>\n<ul>\n<li>Purchase price: $1,000<\/li>\n<li>Restocking fee (10%): $100<\/li>\n<li>Refund issued: $900 (original shipping excluded)<\/li>\n<\/ul>\n<p>At our sole discretion, the restocking fee may be waived if you choose store credit toward a future purchase instead of a refund.<\/p>\n<h2>4. Return Shipping Responsibility<\/h2>\n<p>Return shipping costs are the responsibility of the customer. <strong>All returns must be shipped fully insured for the full purchase value, with signature confirmation and tracking.<\/strong> Pereira Jewelry is not responsible for items lost, stolen, or damaged in transit to us. If a returned package is lost or arrives damaged, the claim is between you and the carrier, and no refund will be issued until the item is received and inspected.<\/p>\n<h2>5. Non-Returnable &amp; Final Sale Items<\/h2>\n<p>The following are strictly <strong>non-returnable, non-refundable, and non-exchangeable<\/strong>, regardless of condition, wear, or reason for the request:<\/p>\n<ul>\n<li><strong>Personalized and engraved items<\/strong> \u2014 including name plates, name necklaces and rings, engraved bracelets, engraved pendants, and any piece with a name, initial, date, message, or custom text. Because these are made uniquely for you and cannot be resold, <strong>all sales are final the moment production or engraving begins.<\/strong><\/li>\n<li><strong>Baby and children&#8217;s jewelry that is engraved, personalized, or made to order<\/strong> \u2014 including engraved baby bracelets, name pieces, and Mano Azabache pieces customized to your request.<\/li>\n<li><strong>Custom pieces<\/strong> \u2014 any item designed, built, or produced to a customer&#8217;s specifications, including CAD\/custom orders and one-of-a-kind commissions.<\/li>\n<li><strong>Any item resized, altered, plated, dipped, or modified at the customer&#8217;s request<\/strong> \u2014 the modification voids all return and exchange eligibility.<\/li>\n<li><strong>Grillz<\/strong> \u2014 final sale for hygiene reasons.<\/li>\n<li><strong>Earrings and piercing jewelry<\/strong> \u2014 final sale for hygiene reasons.<\/li>\n<li><strong>Deposits and payments toward custom, engraved, or special orders<\/strong> \u2014 non-refundable, including if the order is cancelled by the customer after production begins.<\/li>\n<li><strong>Layaway orders<\/strong> \u2014 eligible for store credit only; no cash refunds.<\/li>\n<li>Items marked <strong>&#8220;Final Sale&#8221;<\/strong> or <strong>&#8220;Clearance.&#8221;<\/strong><\/li>\n<li>Items marked <strong>&#8220;Exchange Only&#8221;<\/strong> \u2014 eligible for exchange only; no refunds.<\/li>\n<\/ul>\n<p><strong>Customer responsibility on personalized orders:<\/strong> You are responsible for confirming all spelling, names, dates, sizing, and design details <strong>before<\/strong> you approve the order. Once approved, we produce exactly what you confirmed. We are not responsible for errors in information you provided or approved, and such orders cannot be returned, remade, or refunded at our expense.<\/p>\n<p>These exclusions are absolute and apply regardless of condition or wear.<\/p>\n<h2>6. Gold, Bullion &amp; Investment Metals<\/h2>\n<p>Loose gold, gold bars, bullion, coins, and investment-grade metal products are <strong>excluded from standard return eligibility.<\/strong> If accepted for return at our discretion, such items are refunded solely at the <strong>current market metal value at the time the item is received and processed<\/strong> \u2014 not the original purchase price. Precious-metal prices fluctuate daily; this valuation may be higher or lower than what you paid, and the difference is not our responsibility.<\/p>\n<h2>7. Financing &amp; Leasing<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"13:1-14:264;333-629\"><strong>7.1 How refunds are handled.<\/strong> If you made an order using<br>Affirm, Acima Leasing, Snap, or layaway, any approved refund will be<br>processed back to the provider according to their terms, not paid to you<br>directly. The provider then applies that refund to your account under your agreement with them.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"16:1-17:252;631-914\"><strong>7.2 Your payments continue.<\/strong> Your<br>payment obligation to the provider continues until the refund is fully<br>processed and reconciled by that provider. A return does not automatically pause, reduce, or cancel your balance continue your payments as agreed to avoid fees or penalties.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"19:1-20:317;916-1297\"><strong>7.3 Returning merchandise to us does not end your agreement.<\/strong> Affirm, Acima Leasing, and Snap Finance are independent third-party companies. Your agreement is between you and that company not with Pereira Jewelry. A return does not automatically pause, reduce, or<br>cancel your balance continue your payments as agreed to avoid fees or<br>penalties. <strong>You must contact your provider directly<\/strong> to end or change your account.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"22:1-23:653;1299-1983\"><strong>7.4 What we do not control.<\/strong> Pereira Jewelry is a retailer. We are not a lender, lessor, broker, or credit provider, and we do not make approval decisions. We have no control over, and accept no responsibility for: approval or denial decisions; the terms, rates, lease renewal payments, or total cost of any agreement; fees, late charges, or penalties assessed by a provider; how long a provider takes to process or post a refund; amounts already paid to or earned by a provider before a return; or any credit reporting, collection activity, or legal action taken by a provider. Any interest, lease charges, or fees already paid to a provider are not refundable by Pereira Jewelry.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"25:1-26:259;1985-2261\"><strong>7.5 Disputes.<\/strong> Questions or disputes about your agreement \u2014 including billing, payment amounts, account status, or fees \u2014 must be directed to that provider. Please read your full agreement before signing. Approval is not guaranteed, and terms vary by provider and by state.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"28:1-29:370;2263-2663\"><strong>7.6 Important distinction.<\/strong> Affirm is financing \u2014 a loan. Acima Leasing and Snap Finance provide lease-to-own (rental-purchase) agreements, which are not loans, credit, or financing. Under a lease-to-own agreement the provider owns the merchandise until you complete the agreement or exercise the early purchase option, and returns may be governed by that provider&#8217;s terms rather than this policy.<\/p>\n<h2>8. How to Request a Return (Required)<\/h2>\n<p>Before shipping anything back, you must request a Return Authorization by contacting us within your 10-day window at returns@pereirajewelry.com&nbsp;or <strong>(860) 805-8424<\/strong> with your order number and reason for return. We will confirm eligibility and provide return instructions. <strong>Returns sent without authorization may be refused, held, or delayed<\/strong>, and Pereira Jewelry assumes no responsibility for them.<\/p>\n<h2>9. Late or Unauthorized Returns<\/h2>\n<p>Returns received after the 10-day window, or without authorization, will not be processed. Such items will be:<\/p>\n<ul>\n<li>Held until you arrange and pay for return shipping, and<\/li>\n<li>Returned to you fully insured at your expense<\/li>\n<\/ul>\n<p>Pereira Jewelry assumes no responsibility for unauthorized or late returns and is not liable for holding them.<\/p>\n<h2>10. Refunds &amp; Timing<\/h2>\n<p>Once your return is received and passes inspection, we will process approved refunds within <strong>7 business days<\/strong> to the original payment method (or the original financing provider). Depending on your bank or card issuer, it may take additional time for the refund to appear. Store-credit refunds are issued immediately upon approval.<\/p>\n<h2>11. Exchanges<\/h2>\n<p>Eligible items may be exchanged within the same 10-day window, subject to the same condition requirements in Section 2. If the new item costs more, the difference is due at exchange; if it costs less, the balance is issued as store credit. Final Sale and non-returnable items cannot be exchanged.<\/p>\n<h2>12. Gifts<\/h2>\n<p>Items returned as gifts are eligible for <strong>store credit only<\/strong>, issued to the person returning the item, subject to all conditions in this policy. Cash refunds are only issued to the original purchaser and original payment method.<\/p>\n<h2>13. Damaged or Defective Items<\/h2>\n<p>If your item arrives damaged or has a genuine manufacturing defect, do not treat it as a standard return \u2014 it is handled under our <strong><a href=\"https:\/\/pereirajewelry.com\/es\/warranty\/\">Warranty Policy<\/a><\/strong>. Contact us within 48 hours of delivery with photos so we can make it right.<\/p>\n<h2>14. Chargebacks &amp; Payment Disputes<\/h2>\n<p>Initiating a chargeback or payment dispute instead of following this Returns &amp; Refunds Policy is a violation of your purchase terms. This policy, along with delivery confirmation, inspection and photographic documentation, order records, and communications, may be submitted as evidence to payment processors, financing providers, and financial institutions to contest any dispute. We reserve the right to refuse future service to customers who file fraudulent or bad-faith disputes.<\/p>\n<h2>15. Policy Enforcement<\/h2>\n<p>Pereira Jewelry reserves the right to:<\/p>\n<ul>\n<li>Deny any return that does not meet the requirements of this policy<\/li>\n<li>Refuse service to repeat or abusive violators<\/li>\n<li>Modify this policy at any time without prior notice<\/li>\n<\/ul>\n<h2>16. Governing Law<\/h2>\n<p>This policy is governed by the laws of the State of Connecticut.<\/p>\n<h2>17. Contact<\/h2>\n<p>For return authorization or any questions before shipping an item back, contact us at returns@pereirajewelry.com or <strong>(860) 805-8424<\/strong>. Failure to obtain authorization first may result in denial of your return.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>By completing a purchase with Pereira Jewelry, you acknowledge and agree to this Returns &amp; Refunds Policy in full. 1. Return Eligibility Window Eligible merchandise may be returned within ten<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":18,"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":4213,"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/pages\/16\/revisions\/4213"}],"wp:attachment":[{"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/media?parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}