{"id":3,"date":"2026-04-24T21:53:07","date_gmt":"2026-04-24T21:53:07","guid":{"rendered":"https:\/\/pereirajewelry.com\/?page_id=3"},"modified":"2026-09-14T20:38:15","modified_gmt":"2026-09-15T00:38:15","slug":"warranty","status":"publish","type":"page","link":"https:\/\/pereirajewelry.com\/es\/warranty\/","title":{"rendered":"WARRANTY"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3948a814 e-flex e-con-boxed e-con e-parent\" data-id=\"3948a814\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6eb087c3 elementor-widget elementor-widget-text-editor\" data-id=\"6eb087c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We stand behind our craftsmanship. This page explains exactly what your warranty covers, what it doesn&#8217;t, and how to keep your piece looking its <b>best<\/b>. Please read it in full \u2014 purchasing from Pereira Jewelry means you agree to these terms.<\/p>\n<h3 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">Coverage at a Glance<\/h3>\n<div class=\"overflow-x-auto w-full px-2 mb-6\">\n<table class=\"min-w-full border-collapse text-sm leading-[1.7] whitespace-normal\">\n<thead class=\"text-left\">\n<tr>\n<th class=\"text-text-100 border-b-0.5 border-[hsl(var(--border-300)\/0.6)] py-2 pr-4 align-top font-bold\" scope=\"col\">\u00a0<\/th>\n<th class=\"text-text-100 border-b-0.5 border-[hsl(var(--border-300)\/0.6)] py-2 pr-4 align-top font-bold\" scope=\"col\">\u00a0<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\"><strong>What it covers<\/strong><\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Genuine manufacturing defects only<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\"><strong>How long<\/strong><\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">30 days from date of delivery<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\"><strong>Cost<\/strong><\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Free with every purchase<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\"><strong>Remedy<\/strong><\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Repair or replacement, at our discretion<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\"><strong>Required<\/strong><\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Proof of purchase + photos + return of the item for inspection<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h2>\u00a0<\/h2>\n<h2 class=\"wp-block-heading\">1. The Pereira Jewelry 30-Day Manufacturing Warranty<\/h2>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p>Every purchase includes a complimentary 30-day manufacturing warranty from the date your item is delivered or picked up. This warranty covers <strong>genuine defects in manufacturing only<\/strong> \u2014 meaning a flaw in how the piece was made, present at the time of sale, that appears under normal, reasonable wear. It is not an insurance policy, an accidental-damage plan, or a guarantee against wear over time.<\/p>\n<h2>Pereira Signature Warranty \u2014 Extended Manufacturing Warranty<\/h2>\n<h3><b>What This Warranty Is<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The Pereira Signature Warranty is an optional protection plan available at the time of purchase. It covers manufacturing defects only \u2014 problems in materials or workmanship that originate from how the piece was made, not from how it was worn. All repairs are performed in-house by our master jeweler at our Hartford, CT workshop.<\/span><\/p>\n<h3>Available Plans<\/h3>\n<table>\n<tbody>\n<tr>\n<td>\n<p><b>Plan<\/b><\/p>\n<\/td>\n<td>\n<p><b>Coverage Period<\/b><\/p>\n<\/td>\n<td>\n<p><b>Price<\/b><\/p>\n<\/td>\n<td>\n<p><b>Free Cleaning*<\/b><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Essential<\/b><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">30 days<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">FREE with every purchase<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">\u2014<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Signature<\/b><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">180 days<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">$59<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Included<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p><b>Legacy<\/b><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">365 days<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">$99<\/span><\/p>\n<\/td>\n<td>\n<p><span style=\"font-weight: 400;\">Included<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><i><span style=\"font-weight: 400;\">Coverage begins on the date of purchase (in-store) or the date of delivery (online orders). *Free professional cleaning and inspection available in-store only, at our Hartford location, unlimited visits during your coverage period.<\/span><\/i><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">2. What&#8217;s Covered<\/h2>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\">Within the 30-day window, and under normal wear, we cover:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Defects in materials or workmanship present at the time of delivery<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Clasps, settings, or assembly that fail due to a manufacturing fault \u2014 not impact, force, or accident<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">A stone that comes loose from its setting due to a setting defect (not impact or snagging)<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal\">To be covered, the defect must be confirmed by our master jeweler upon inspection of the physical piece.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">3.Category-Specific Terms<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\">Different pieces are built differently and wear differently. The following terms apply in addition to everything above:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Solid gold &amp; sterling silver:<\/strong> Silver naturally tarnishes with air, moisture, and skin contact. Tarnish is normal and is not a defect. It cleans off \u2014 bring it in and we&#8217;ll handle it.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Gold-plated, gold-filled &amp; vermeil:<\/strong> Plating is a surface layer that wears and fades over time with contact, moisture, and friction. This is the nature of plated jewelry, not a defect, and is <strong>not covered<\/strong> under any circumstances.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Lab-grown diamonds:<\/strong> Carry the same warranty terms as any other stone. Lab-grown and natural diamonds are optically and chemically identical; the difference is price and resale value, not durability.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Natural diamonds &amp; gemstones:<\/strong> Covered only for setting defects. Chipping, cracking, or loss caused by impact or wear is not covered \u2014 no gemstone is unbreakable.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Chains:<\/strong> Covered for clasp or link defects. <strong>Not covered<\/strong> for stretching, kinking, or snapping caused by pulling, sleeping in the chain, snagging, or wearing beyond the weight it&#8217;s built for. Hollow and thin chains are delicate by design.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Beaded &amp; elastic bracelets:<\/strong> Due to the nature of stretch cord and stringing, these are covered for <strong>7 days<\/strong> against string or knot failure only. Snapping from over-stretching, catching, or normal cord fatigue is not covered.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Baby &amp; kids&#8217; jewelry (incl. Mano Azabache):<\/strong> Sold with the express understanding that children&#8217;s jewelry requires adult supervision at all times. We are not responsible for injury, choking, or harm resulting from use. Small parts present a hazard \u2014 supervise use and remove during sleep.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Custom pieces:<\/strong> Covered for manufacturing defects only. Because custom work is made to your approved specifications, we are not responsible for dissatisfaction with a design, spelling, size, or finish you approved before production. All custom sales are final.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Grillz:<\/strong> For hygiene reasons, grillz are a <strong>final sale<\/strong> and carry no warranty or return once fitted or shipped.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Earrings &amp; piercing jewelry:<\/strong> For hygiene reasons, earrings are a <strong>final sale<\/strong> and cannot be returned, exchanged, or warrantied once delivered.<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\">4. What&#8217;s NOT Covered<\/h2>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\">This warranty does <strong>not<\/strong> cover:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Damage caused by the customer \u2014 drops, bending, crushing, snagging, or catching<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Exposure to water, sweat, chlorine, saltwater, lotions, perfumes, cleaning agents, or any chemical<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Wearing jewelry while showering, swimming, sleeping, working out, or performing physical labor<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Normal wear and tear \u2014 scratches, fading, dulling, thinning, tarnish, or loss of plating over time<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Theft, loss, misplacement, or disappearance of the item or any stone<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Stones lost due to impact, wear, or failure to maintain the piece<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Any repair, resizing, cleaning, or alteration performed by anyone other than Pereira Jewelry \u2014 <strong>this voids the warranty entirely<\/strong><\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Damage from improper storage or failure to follow our care guidelines<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Items not purchased directly from Pereira Jewelry<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Any item outside its warranty window<\/li>\n<\/ul>\n<p><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">5.\u00a0Conditions &amp; Requirements<\/h2>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Proof of purchase required.<\/strong> A valid Pereira Jewelry receipt or order number is required for every claim. No proof, no claim.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Non-transferable.<\/strong> This warranty applies only to the original purchaser and cannot be transferred or resold.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>Original condition.<\/strong> The item must be returned to us for physical inspection. Claims cannot be approved on photos alone.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\"><strong>One assessment.<\/strong> Our master jeweler&#8217;s inspection is the final determination of whether an issue is a covered manufacturing defect. That decision is at our sole discretion.<\/li>\n<\/ul>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">6.How to File a Claim<\/h2>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<ol>\n<li><strong>Contact us within your 30-day window<\/strong> at returns@<a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:pereirajewelrysignature@gmail.com\">pereirajewelry.com<\/a> or (860) 805-8424 with your order number and clear, well-lit photos of the issue.<\/li>\n<li><strong>Bring in or ship the piece<\/strong> for inspection. If shipping, the customer is responsible for shipping cost and for insuring the package \u2014 we are not liable for items lost or damaged in transit to us.<\/li>\n<li><strong>Our master jeweler inspects<\/strong> the piece and determines whether the issue is a covered manufacturing defect.<\/li>\n<li><strong>If covered,<\/strong> we repair or replace the item at our discretion (see below). If not covered, we&#8217;ll tell you what it would cost to fix \u2014 always at a fair, honest price.<\/li>\n<\/ol>\n<p><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">7. Our Remedy<\/h2>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p>If a claim is approved, our sole obligation is to <strong>repair the item, or replace it with an identical or comparable piece, at our discretion.<\/strong> We do not issue cash refunds under this warranty. Replacement is subject to availability; if an identical item is unavailable, we&#8217;ll offer the closest equivalent. This is the full extent of our liability under the warranty.<\/p>\n<h2 class=\"wp-block-heading\">8. Resizing, Repair and Alteration<\/h2>\n<p><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<p>We recommend confirming your size before purchase. One courtesy resize within 30 days may be available on eligible ring styles at our discretion; some settings, eternity bands, and specialty pieces cannot be resized without risk and are excluded. Any resizing, repair, or alteration performed by a jeweler other than Pereira Jewelry immediately and permanently voids all warranty coverage.<\/p>\n<h2 class=\"wp-block-heading\">9.\u00a0Financing &amp; Your Warranty<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\">If you purchased using Affirm, Acima, Snap, or layaway, your payment obligation to that provider is <strong>separate from and unaffected by<\/strong> any warranty claim, repair, or replacement. Warranty service does not pause, reduce, or cancel your financing balance. Please continue payments as agreed with your provider.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">10.Lifetime Support<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\">When your warranty period ends, we don&#8217;t disappear. For the life of your piece we offer repairs, resizing, stone replacement, and maintenance at a fair, honest cost. Once you&#8217;re part of Pereira, you&#8217;re family.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">11.Free Cleaning &amp; Inspection \u2014 Always<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\">Bring any piece you bought from us back anytime for a free professional cleaning and settings check. We&#8217;ll keep your jewelry looking its best \u2014 on the house, for as long as you own it.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">12.Care Instructions (Protect Your Investment)<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\">Following these keeps your piece beautiful \u2014 and keeps your warranty valid:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Remove jewelry before showering, swimming, sleeping, exercising, or cleaning<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Keep it away from perfume, lotion, hairspray, and chemicals \u2014 apply those first, jewelry last<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Store pieces separately in a soft pouch to prevent scratching and tangling<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Clean gently with a soft cloth; never use harsh chemicals or ultrasonic cleaners at home<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Take chains off before bed and before any physical activity<\/li>\n<\/ul>\n<p><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">13. Limitation of Liability<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\">To the fullest extent permitted by law, Pereira Jewelry&#8217;s total liability for any item is limited to the repair or replacement of that item as described above. We are not liable for any incidental, consequential, or indirect damages, personal injury, or loss arising from the use, misuse, or wear of any product. Except as expressly stated here, all products are provided &#8220;as is.&#8221;<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">14. Governing Law<\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\">This warranty is governed by the laws of the State of Connecticut. It gives you specific rights; you may also have other rights that vary and that this document does not intend to waive where they cannot lawfully be waived.<\/p>\n<p><a href=\"https:\/\/pereirajewelry.com\/contact\/\"><strong>Book a Repair<\/strong><\/a><\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We stand behind our craftsmanship. This page explains exactly what your warranty covers, what it doesn&#8217;t, and how to keep your piece looking its best. Please read it in full<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":19,"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":4181,"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/pages\/3\/revisions\/4181"}],"wp:attachment":[{"href":"https:\/\/pereirajewelry.com\/es\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}