We’re committed to getting your jewelry to you safely. Please read this policy carefully — it explains our shipping times, your insurance options, and where responsibility sits at each step. By completing a purchase, you agree to these terms.
1. Where We Ship
We ship within the United States only. We do not offer international shipping at this time.
2. Processing & Delivery Times
- In-stock items: ship within 1–3 business days.
- Made-to-order items: 1–4 weeks of crafting time, plus 1–2 business days to prepare your shipment before it leaves our store.
- Full bespoke custom designs: 3–5 weeks (see our Custom Process page).
Processing time is separate from shipping transit time. You’ll receive a tracking number by email as soon as your order ships. Orders are processed and shipped Monday–Saturday, excluding holidays. Delivery estimates are not guarantees, and we are not responsible for carrier delays once a package leaves our store.
3. Sales Tax
Orders shipped within Connecticut are subject to applicable Connecticut sales tax, calculated at checkout.
4. Shipping Insurance — Please Read Carefully
Every package we send includes basic carrier coverage of up to $100 only.
If your order is worth more than $100, we strongly recommend adding Extended Shipping Insurance at checkout. This provides full coverage for the declared value of your package and faster claim support in the event of loss, theft, or damage in transit.
| Order Value | Added Insurance Cost |
|---|---|
| Up to $100 | Included free (basic coverage) |
| $101 – $1,000 | $10 |
| $1,001 – $2,000 | $15 |
| $2,001 – $3,000 | $20 |
| Over $3,000 | $25 |
If you choose NOT to add Extended Shipping Insurance, you accept full responsibility for any loss, theft, or damage above the $100 basic coverage. We cannot reimburse value beyond what is insured. Insurance claims must be reported to us within 48 hours of the delivery date (or expected delivery date, for lost packages) so we can file with the carrier in time.
5. Risk of Loss & Delivered Packages
- Title and risk of loss transfer to you once we hand the package to the carrier. Once a package is marked “Delivered” by the carrier, responsibility transfers fully to you. We are not liable for packages that are lost, stolen, or damaged after delivery has been confirmed by the carrier’s tracking.
- We are not responsible for delays caused by the carrier, weather, customs, or other events outside our control.
- You are responsible for providing a correct, complete shipping address. We are not responsible for orders shipped to an address entered incorrectly at checkout. Any re-shipping costs caused by an incorrect address are the customer’s responsibility, and packages returned to us as undeliverable are subject to re-shipping fees.
6. Signature Requirement
For your protection, orders above a certain value may require an adult signature upon delivery at our discretion. This protects both you and us against porch theft. If you waive a signature or authorize the carrier to leave a package unattended, you assume full responsibility for it.
7. Address & Fraud Verification
To protect against fraud, some orders may be held for verification before shipping. We may contact you to confirm your identity or billing information, and we reserve the right to cancel and refund any order that fails verification or that we reasonably suspect to be fraudulent. This may add a short delay to processing.
8. In-Store Pickup
Free and easy. Select “Store Pickup” at checkout and collect your order at 569 Park St, Hartford, CT 06106.
For your security, orders paid by card require the cardholder to present a valid government-issued photo ID and the physical card used for the purchase at pickup. Orders are only released to the original purchaser. Please wait for our confirmation that your order is ready before coming in. Pickup orders not collected within 30 days may be subject to our return policy at our discretion.
9. Complimentary Appraisal
Qualifying purchases include an official Pereira Jewelry appraisal (a $80 value, free) documenting carat and gram weights, diamond grade and color where applicable, and current market value with our corporate seal — useful for your records and your personal insurance.
10. Damaged in Transit
If your package arrives visibly damaged, photograph it before opening, keep all packaging, and contact us within 48 hours. We’ll help you file the insurance claim. Do not discard any packaging until a claim is resolved.
11. Questions?
Call or text (860) 805-8424, or email info@pereirajewelry.com. We’re here Monday–Saturday, 10:00 AM–4:30 PM.