WARRANTY

We stand behind our craftsmanship. This page explains exactly what your warranty covers, what it doesn’t, and how to keep your piece looking its best. Please read it in full — purchasing from Pereira Jewelry means you agree to these terms.

Coverage at a Glance

 

1. The Pereira Jewelry 30-Day Manufacturing Warranty

Every purchase includes a complimentary 30-day manufacturing warranty from the date your item is delivered or picked up. This warranty covers genuine defects in manufacturing only — meaning a flaw in how the piece was made, present at the time of sale, that appears under normal, reasonable wear. It is not an insurance policy, an accidental-damage plan, or a guarantee against wear over time.

2. What’s Covered

Within the 30-day window, and under normal wear, we cover:

• Defects in materials or workmanship present at the time of delivery
• Clasps, settings, or assembly that fail due to a manufacturing fault — not impact, force, or accident
• A stone that comes loose from its setting due to a setting defect (not impact or snagging)

To be covered, the defect must be confirmed by our master jeweler upon inspection of the physical piece.

3.Category-Specific Terms

Different pieces are built differently and wear differently. The following terms apply in addition to everything above:

• Solid gold & sterling silver: Silver naturally tarnishes with air, moisture, and skin contact. Tarnish is normal and is not a defect. It cleans off — bring it in and we’ll handle it.
• Gold-plated, gold-filled & vermeil: Plating is a surface layer that wears and fades over time with contact, moisture, and friction. This is the nature of plated jewelry, not a defect, and is not covered under any circumstances.
• Lab-grown diamonds: Carry the same warranty terms as any other stone. Lab-grown and natural diamonds are optically and chemically identical; the difference is price and resale value, not durability.
• Natural diamonds & gemstones: Covered only for setting defects. Chipping, cracking, or loss caused by impact or wear is not covered — no gemstone is unbreakable.
• Chains: Covered for clasp or link defects. Not covered for stretching, kinking, or snapping caused by pulling, sleeping in the chain, snagging, or wearing beyond the weight it’s built for. Hollow and thin chains are delicate by design.
• Beaded & elastic bracelets: Due to the nature of stretch cord and stringing, these are covered for 7 days against string or knot failure only. Snapping from over-stretching, catching, or normal cord fatigue is not covered.
• Baby & kids’ jewelry (incl. Mano Azabache): Sold with the express understanding that children’s jewelry requires adult supervision at all times. We are not responsible for injury, choking, or harm resulting from use. Small parts present a hazard — supervise use and remove during sleep.
• Custom pieces: Covered for manufacturing defects only. Because custom work is made to your approved specifications, we are not responsible for dissatisfaction with a design, spelling, size, or finish you approved before production. All custom sales are final.
• Grillz: For hygiene reasons, grillz are a final sale and carry no warranty or return once fitted or shipped.
• Earrings & piercing jewelry: For hygiene reasons, earrings are a final sale and cannot be returned, exchanged, or warrantied once delivered.

4. What’s NOT Covered

This warranty does not cover:

• Damage caused by the customer — drops, bending, crushing, snagging, or catching
• Exposure to water, sweat, chlorine, saltwater, lotions, perfumes, cleaning agents, or any chemical
• Wearing jewelry while showering, swimming, sleeping, working out, or performing physical labor
• Normal wear and tear — scratches, fading, dulling, thinning, tarnish, or loss of plating over time
• Theft, loss, misplacement, or disappearance of the item or any stone
• Stones lost due to impact, wear, or failure to maintain the piece
• Any repair, resizing, cleaning, or alteration performed by anyone other than Pereira Jewelry — this voids the warranty entirely
• Damage from improper storage or failure to follow our care guidelines
• Items not purchased directly from Pereira Jewelry
• Any item outside its warranty window

5. Conditions & Requirements

• Proof of purchase required. A valid Pereira Jewelry receipt or order number is required for every claim. No proof, no claim.
• Non-transferable. This warranty applies only to the original purchaser and cannot be transferred or resold.
• Original condition. The item must be returned to us for physical inspection. Claims cannot be approved on photos alone.
• One assessment. Our master jeweler’s inspection is the final determination of whether an issue is a covered manufacturing defect. That decision is at our sole discretion.

6.How to File a Claim

1. Contact us within your 30-day window at returns@pereirajewelry.com or (860) 805-8424 with your order number and clear, well-lit photos of the issue.
2. Bring in or ship the piece for inspection. If shipping, the customer is responsible for shipping cost and for insuring the package — we are not liable for items lost or damaged in transit to us.
3. Our master jeweler inspects the piece and determines whether the issue is a covered manufacturing defect.
4. If covered, we repair or replace the item at our discretion (see below). If not covered, we’ll tell you what it would cost to fix — always at a fair, honest price.

7. Our Remedy

If a claim is approved, our sole obligation is to repair the item, or replace it with an identical or comparable piece, at our discretion. We do not issue cash refunds under this warranty. Replacement is subject to availability; if an identical item is unavailable, we’ll offer the closest equivalent. This is the full extent of our liability under the warranty.

8. Resizing, Repair and Alteration

We recommend confirming your size before purchase. One courtesy resize within 30 days may be available on eligible ring styles at our discretion; some settings, eternity bands, and specialty pieces cannot be resized without risk and are excluded. Any resizing, repair, or alteration performed by a jeweler other than Pereira Jewelry immediately and permanently voids all warranty coverage.

9. Financing & Your Warranty

If you purchased using Affirm, Acima, Snap, or layaway, your payment obligation to that provider is separate from and unaffected by any warranty claim, repair, or replacement. Warranty service does not pause, reduce, or cancel your financing balance. Please continue payments as agreed with your provider.

10.Lifetime Support

When your warranty period ends, we don’t disappear. For the life of your piece we offer repairs, resizing, stone replacement, and maintenance at a fair, honest cost. Once you’re part of Pereira, you’re family.

11.Free Cleaning & Inspection — Always

Bring any piece you bought from us back anytime for a free professional cleaning and settings check. We’ll keep your jewelry looking its best — on the house, for as long as you own it.

12.Care Instructions (Protect Your Investment)

Following these keeps your piece beautiful — and keeps your warranty valid:

• Remove jewelry before showering, swimming, sleeping, exercising, or cleaning
• Keep it away from perfume, lotion, hairspray, and chemicals — apply those first, jewelry last
• Store pieces separately in a soft pouch to prevent scratching and tangling
• Clean gently with a soft cloth; never use harsh chemicals or ultrasonic cleaners at home
• Take chains off before bed and before any physical activity

13. Limitation of Liability

To the fullest extent permitted by law, Pereira Jewelry’s total liability for any item is limited to the repair or replacement of that item as described above. We are not liable for any incidental, consequential, or indirect damages, personal injury, or loss arising from the use, misuse, or wear of any product. Except as expressly stated here, all products are provided “as is.”

14. Governing Law

This warranty is governed by the laws of the State of Connecticut. It gives you specific rights; you may also have other rights that vary and that this document does not intend to waive where they cannot lawfully be waived.

Book a Repair